Returns and Refunds Policy for Tokubetsu.eu
1. Introduction
Thank you for choosing Tokubetsu.eu. We value your business and strive to deliver high-quality products. Given the nature of our items, especially our ceramics, we have specific rules for returns and refunds as outlined below.
2. Conditions for Returns
- Tea Products: Returns of unopened tea products are accepted within 14 days of receipt if they are in the original packaging and condition.
- Ceramics: All ceramic sales are final. We do not accept returns, refunds, or exchanges for any ceramic products unless the item arrived damaged due to shipping.
3. Non-returnable Items
- Opened Tea Products: Opened tea products cannot be returned due to health and hygiene regulations.
- Ceramics: Ceramics are non-returnable and non-refundable, except in cases of shipping-related damage.
4. Returns Process
- Tea Products: To initiate a return for unopened tea, please contact us at [your contact information]. You are responsible for the return shipping costs. Shipping costs are non-refundable.
- Damaged Ceramics: In the rare event that you receive a damaged ceramic product due to shipping, please contact us immediately with photo evidence of the damage at [your contact information]. We will assess the situation and discuss possible solutions, such as a replacement or refund.
5. Refunds
Once we receive your return of unopened tea products and verify their condition, we will process the refund. Refunds will be processed through a local bank transfer within 14 days after we receive the returned item.
6. Exchanges
We only replace ceramic items if they are defective or damaged due to shipping errors. If you need an exchange for the same item, contact us for further instructions. Please follow these steps:
- Send us an email at tokubetsu.ou@gmail.com within 48 hours of receiving the item.
- Include a description and clear photos of the damaged or defective item, including the packaging.
- If approved, send your item to our return address.
We reserve the right to refuse a refund or exchange if the evidence provided does not clearly show that the item was damaged before it was received.
7. Contact Us
For any questions or concerns about our Returns and Refunds Policy, please contact us.
Exemptions and Exceptions
Please note that certain types of items may be exempt from returns due to health and safety reasons, especially opened teas. These exceptions will be clearly noted at the time of purchase.